Refund and Returns Policy

Dukiees Jewelry Store Return Policy

 

Thank you for choosing Dukiees Jewelry Store for your exquisite jewelry needs. We take pride in providing you with the finest selection of high-class Italian jewelry that reflects sophistication, style, and timeless elegance. To ensure a seamless shopping experience, please review our return policy outlined below:

1. No Refund, No Exchange Policy: At Dukiees Jewelry Store, we maintain a strict no refund, no exchange policy. This policy is in place to guarantee the authenticity and quality of our jewelry and to protect the interests of both our customers and our business.

2. Inspection upon Purchase: We encourage customers to thoroughly inspect their purchases at the time of purchase to ensure that the item meets their expectations. Our knowledgeable staff is available to address any questions or concerns you may have before completing your purchase.

3. Defective or Damaged Items: In the rare event that you receive a defective or damaged item, please contact our customer service team within same day of receiving your order. We will assess the situation and, if applicable, provide instructions for the return or exchange of the item.

4. Returns due to Manufacturing Defects: If your purchase is found to have a manufacturing defect within same day of the purchase date, Dukiees Jewelry Store will, at its discretion, repair or replace the item. Please contact our customer service team +1 (404) 200-7981 to initiate the return process for further evaluation.

5. How to Initiate a Return: If you believe your situation falls within the conditions outlined above, please contact our customer service team at info@dukieesjewelry.com. Provide your order number, a detailed description of the issue, and any relevant photographs to expedite the evaluation process.

6. Return Approval: All returns are subject to approval by Dukiees Jewelry Store. Once your return is approved, you will be provided with instructions on how to return the item.

7. Packaging and Shipping: Items must be returned in their original packaging and accompanied by the original sales receipt. Customers are responsible for the cost of return shipping and are advised to use a trackable shipping method to ensure the safe return of the item.

8. Refusal of Returns: Dukiees Jewelry Store reserves the right to refuse returns that do not comply with this policy. Items returned without prior approval or not meeting the specified conditions may not be accepted.

We appreciate your understanding of our return policy, which is designed to maintain the high standards of Dukiees Jewelry Store and to provide you with the best possible shopping experience. If you have any questions or concerns, please do not hesitate to contact our customer service team.

Thank you for choosing Dukiees Jewelry Store.

Sincerely,

 Dukiees Jewelry Store